PROJECTFRIEND
Effective Date: 28 April 2025
This Privacy Policy explains how Project Friend ("we", "our", "us") collects, uses, shares, and protects your personal information when you engage with our services, website, or communications.
We are committed to complying with the Protection of Personal Information Act (POPIA) of South Africa and all other applicable data protection laws.
By using our services, you consent to the practices described in this Privacy Policy.
We may collect the following information from you:
Name and surname
Email address
Phone number
Project-related information voluntarily provided by you
Booking information (date, time, service selected)
Payment processing is securely handled by our third-party booking partner, TidyCal. We do not directly collect, store, or process your payment card information.
We use your information to:
Communicate with you regarding consultations, bookings, and services.
Deliver the services you requested.
Process refunds if required (via direct banking details provided by you separately).
Improve our services and client experience.
Maintain records for business operations and legal compliance.
We do not use your information for unsolicited marketing unless you have given explicit consent.
We do not sell, rent, or trade your personal information to third parties.
We may share information only in the following limited situations:
With trusted service providers (such as TidyCal) who assist us in delivering services under strict confidentiality obligations.
To comply with legal obligations (e.g., responding to lawful court orders).
To protect our rights, property, or safety, or that of our clients or others.
We take reasonable administrative, technical, and physical measures to safeguard your personal information against loss, theft, and unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
For example:
Booking and service records may be retained for tax and accounting purposes for up to five (5) years, as required by South African law.
You have the right to:
Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your information, subject to any legal retention obligations.
Withdraw consent for any marketing communications at any time.
Requests can be made by contacting us (see Section 10 below).
Our website (https://projectfriend.co.za) may use basic cookies or similar tracking technologies to enhance user experience and monitor website usage trends.
Cookies do not collect personal information unless you voluntarily provide it through forms.
You can control or disable cookies through your browser settings if you prefer.
Our booking and payment services are facilitated through third-party platforms such as TidyCal. Their handling of your information is subject to their own Privacy Policies.
We encourage you to review TidyCal’s Privacy Policy if you wish to understand how they protect your payment and booking information.
We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date.
We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions or requests regarding this Privacy Policy, please contact:
Project Friend ✉️ Email: info@projectfriend.co.za 📞 Phone: 082 908 4900 🌐 Website: https://projectfriend.co.za